Praise Versus Criticism: What Is The Ideal Ratio?
We examine the ideal mix of praise versus criticism, citing research that found this ratio as the key determinant of a winning company.
Category
Coaching and Feedback
How To Start A Podcast
This is the story of two busy small business owners who decided to start a podcast. We analyze why, how, and how much it all cost.
How Do I Know If I Talk Too Much?
The fastest way to lose someone in a conversation is by talking too much. In this article, I offer several simple techniques to help you focus more of your attention on those you hope to influence.
How Can I Share My Experience Without Giving Advice?
Advice often backfires but leaders can still influence their team rephrasing the language they choose when they coach.
Why Do Catchers Make Great Managers?
A baseball catcher is the closest position to a manager in sports. In this article, I look at how the greatest catchers coach their pitchers to the next level.
How Do I Lead A Team Through A Crisis?
I examine the team dynamics of a steel company in crisis in this article. The lessons in leadership apply in any high-pressure business situation.
How Do I Announce A Layoff To My Team?
The only thing worse than reducing your workforce is notifying people who felt they were safe. I examine an ugly example of a layoff gone wrong and three lessons learned from the experience.
Great Managers Are Not Afraid To Piss You Off
We recall our mentors with an abundance of positive memories. We associate achievement with their guidance, direction and attention. Whether they were teachers, coaches or managers, they cared enough to invest
What Is The Best Way To Give Advice?
Most people inadvertently offer advice that is better for them the person they are trying to help. This article looks at a better approach.